Attention stealers…

 “One of the greatest gifts you can give to anyone is the gift of attention.”

Jim Rohn

I fully admit that I love technology, gadgets and gizmos. I always have, I am a bit of a geek in this way. iPhone = Check – iWatch = check – iPad = check

In today’s world our technology can really be a distraction when trying to have a conversation with someone. The constant buzzes, beeps, dings and notifications serve to pull your attention away from whomever it is that you are talking with at any given time. It is hard to be fully focused and present when your attention is constantly being pulled in another direction.

Recently I started turning off all notifications on my watch and phone when sitting down with anyone because I realized the message I was unintentionally sending them was that I was too busy or interested in other things when I would get an alert and look at my phone or watch. It’s hard to do at first but then it becomes very liberating. It is still a work in progress for me, but something I am committed to improving each and every day.

What is getting in the way of your giving your full attention to someone? How do you take steps to change it so that when you are present you are fully present and engaged?

The difference you make is in the details…

“The difference between something good and something great is attention to detail.”

Charles Swindoll

What matters more, the really big things or the little details? When I think of a great customer experience it is rarely the over the top stuff that makes the big impression. Instead it is the tiny details that create unexpected delight and moments of joy.

When a team member at Chick Fil A says “my pleasure” it doesn’t make the sandwich taste any better, but the tiny detail of conveying a servants promise in a genuine manner flavors the entire experience. When a server at a restaurant notices that I drink several cups of coffee through my breakfast and unexpectedly delivers a “to go” cup of hot coffee when they bring me the check they are delivering more value than expected and demonstrating that they are paying attention to what matters to me, not themselves.

The little details that happen all around us every day are the things that make the biggest difference when we slow down long enough to notice them. They are the things that make the biggest difference to others when we slow down long enough to deliver on them…

Think about your day yesterday, what were the small details that created the great experiences for you? What small things did you do for others that had the potential to elevate the experience from simply good too great? Even if those things you did weren’t noticed right away, or even at all, they matter. They matter for both the people you are doing them for, but perhaps even more importantly, they matter because it shows the degree of care and discipline you bring to your world and demonstrates the commitment you have to not simply being good but to being great.

Pay attention to the world today and the experiences that happen around you. What are the smallest details that impact you the most? What are the little things you are going to do that demonstrate your commitment to excellence?

Take inventory. Take notice. Pause to appreciate. Deliver your own greatness through the details.

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