“Get closer than ever to your customers. So close, in fact, that you tell them what they need well before they realize it themselves.”
What do you want most from the companies that you choose to spend your hard earned money with? Are these the types of companies that pay close attention to your needs and anticipate your next need, even when you don’t know you want it? I have to admit that the products or services that I like the most from some of my favorite organizations are things I never would have thought to ask for. This reinforces for me that these companies are paying close attention to their customers and constantly seeking ways to find new ways to add value and differentiate themselves.
How are you doing this for your customers and those that you care about?