Who is your “customer?”

“Don’t ever quit. You’ll succeed if you have delighted customers. Don’t settle for satisfied.”

Warren Buffet

Perhaps customers aren’t just those who are paying you for goods and services. Maybe, just maybe, a “customer” is anyone that you serve.  How would your world look if you didn’t seek to satisfy but instead delighted all of your customers? How would their world be changed?

Are you surrounded with Yes or No people?

“Surround yourself with people that push you to do better.  No drama or negativity.  Just higher goals and higher motivation.  Good times and positive energy.  No jealousy or hate.  Simply bringing out the absolute best in each other.”

Warren Buffett

There is something special about being around people who push you to be better for the right reasons. These are the people who energize you and motivate you to go and do and be more than you even thought was possible. People like this make life fun, enjoyable, meaningful, purposeful, impactful, and the list goes on and on.

This is in marked contrast to those who might push you, but they do so for selfish reasons. They push you because doing so is all about them. It is what you can do for them that is all they care about. These people make life challenging, empty, miserable, draining and demotivating.

Here is an interesting exercise. Look at each of these sentences and simply rate the people you have surrounded yourself with with a “Yes or No” for that specific aspect.

“Surround yourself with people that push you to do better.

Y/N

No drama or negativity.

Y/N

Just higher goals and higher motivation.

Y/N

Good times and positive energy.

Y/N

No jealousy or hate.

Y/N

Simply bringing out the absolute best in each other.”

Y/N

How do the people that you have chosen to surround yourself with measure up to these words? Do your “Yes’s” outnumber the “No’s?”

You have a choice. Pick the people you want in your life. Prune the rest. Life is too short to surround yourself with people that don’t energize and inspire you to become the person you were meant to be.

Which scorecard?

“The big question about how people behave is whether they’ve got an Inner Scorecard or an Outer Scorecard.  It helps if you can be satisfied with an Inner Scorecard.”

Warren Buffett

How do you measure your success? Is the scorecard for that success one that is public and visible for all to see? Or is it private and internal for just yourself and God to see and understand? Do you care more about the outer scorecard and what others think and say or do you put more emphasis on the inner scorecard based on your own core values and mores?

I guess you could have two scorecards, but they had better be aligned in almost every way, because if they aren’t you will inevitably make a choice that violates the principles of one of them. So in all reality there is just one scorecard. Where and how do you keep score?

To break or build start small…

“They say the chains of habit are too light to be felt until they are too heavy to be broken.  The chains you put around yourself now have enormous consequences as you go through life.”

Warren Buffett

There are good habits and bad habits. The good habits take time and effort to build and the bad ones seems to be effortless, until they come back to haunt you… Trying to change bad habits, or instill good ones, can seem like a ton of effort if you take on too much. Starting small and building up is a great way to make or break a habit.

For example, a couple months I started seriously working on building a practice of daily meditation. I tried a 15-minute session out the gate but I wasn’t ready for that type of time yet commitment yet. Instead, I switched to starting with a 3-5 minute daily routine and built it up over a several month period. Now a 15-minute meditation session seems easy and I look forward to that time and absolutely won’t miss it. Building the new habit took time to for me to learn and ingrain the necessary skills. The same approach works for breaking a bad habit. Start small and build from there.

I think the key is to continually assess your life and review your habits both good and bad and see where you need to change. It certainly won’t happen by accident!

Pause… And think…

“You will continue to suffer if you have an emotional reaction to everything that is said to you. True power is sitting back and observing things with logic. True power is restraint. If words control you, that means everyone else can control you. Breathe and allow things to pass.”

Warren Buffett

Take a deep breath…  Pause…  Will how I react now to whatever this situation is carry more impact a year from now than the actual situation itself?

I want that tattooed on the inside of my eyelids.  (no, not really) But having a “pause & think” button would a great skill to further develop.  When I think of the times when I have reacted more emotionally, or when I see others do it, it seems to happen when people “need to be right” as opposed to being focused on “doing what is right.”

Perhaps working to always separate yourself from the need to be right and only focusing on doing what is right can be the “pause and think button” we need in life and leadership.

 

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dusty

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