“Leaders inspire accountability through their ability to accept responsibility before they place the blame.”
Courtney Lynch
“I should have handled this differently than I did, and I own that. Now, what are we going to do differently next time to ensure a different outcome? I will be holding you accountable for meeting our mutually agreed upon expectations. Are you willing and able to own those results?”
That’s certainly a lot better than “what the heck were you thinking,” or any other variety of blameshifting…