No do overs…

“If you don’t have time to do it right, when will you have time to do it over?”
 
John Wooden

I don’t know about you but there just never seem to be enough hours in the day.  The world today is busier than ever and the distractions are relentless.  

I really love this quote because it makes you sit back and thing about the work you are doing.  If you are doing something to check the box, achieve the minimum standard, etc, then why are you doing it all all?  If it is something that needs to be done right, what needs to go in order for you to have the time to accomplish the task at hand?

Part of the challenge in today’s hyper busy world is that it is easier, and more acceptable unfortunately, to do more things, at the bare minimum level.  That doesn’t create long-term sustainable success.  Focusing on the few things that really matter, and then executing them to a degree of completion that ensures they won’t have to be redone is a guaranteed way to stand out from the crowd.  

Besides, if you are so busy, how can taking the time to redo anything be a palatable option!  Get it right, get it done, move on to the next important thing.

Spend your time wisely…

“If you love life, don’t waste time, for time is what life is made up of.”

Bruce Lee

How much time do we waste every day?  It seems that in todays world everyone is busier than ever.  But being busy does not mean that we aren’t wasting our time.  How many hours do we spend doing things, being extremely busy, but when we look back we can’t see that any value was derived from the time we spent? 

Do we tell ourselves that we are “busy” because that is an easier pill to swallow than to take a hard look at our time and see if we are being effective in how we spend it?   Are we busy doing the right things?  

Time wasted = life wasted…

“The longer you wait, the harder it is to produce outstanding customer service.”

William H. Davidow

All we have is time.  Time is more valuable than money because no matter what, you can’t buy more of it.  Time wasted is life wasted.

As a customer when does waiting longer for something make it better?  I can’t think of one time where I, as a customer, wanted to wait longer for something than absolutely necessary.  In fact, and especially in today’s world, we should live by the mantra, “when in doubt do it faster.”  Sure, there are experiences where time isn’t a primary concern, such as a great meal at a phenomenal restaurant.  But the minute the time spent is no longer valuable to the customer, it is wasted.  The great meal becomes burdensome if you have to wait for your food longer than you should or if your drink glass sits empty.

Companies that get it right make the customer’s time their top priority.  Starbucks, Chick-Fil-A, Amazon, Apple, etc. They make it easy to do business with them because they know that they are simply enabling something that I, as the customer, desire to accomplish.  The longer it takes, the harder it is for them to serve my need.  They get that customers are trusting them with their most valuable asset, their time, and they do everything they can to make that time spent worthwhile.

So if an experience takes longer than it should, given that a customer will never be able to get that time back, we are failing our customer.  Period.  Find a way to do it faster.  If you don’t someone else will and do you really want your customer experience to be known as a “life wasting experience?”

Make the seconds count…

“God gave you a gift of 86,400 seconds today. Have you used one to say ‘thank you?’”

William A. Ward

Two of the most powerful worlds in the English language are “thank you.”  Recognizing the efforts or contributions of another person and expressing your sincere appreciation can have impact and meaning far beyond the moment that you say the words.  Simply saying “thank you” to another person can be a beacon of light and hope in their entire day.  It shows others that they matter, that their work matters, that their efforts matter.  

How many of those seconds are spent in the aforementioned most powerful way?  God gives us the precious gift of time.  How do we spend it on others?  It reminds me of this verse from Romans 14:12: “So then each of us will give an account of himself to God.”  How are you going to account for the 86,400 seconds you have today?  Who’s life will you touch by simply saying “thank you?”

 

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