Solve the problem…

“Don’t bother people for help without first trying to solve the problem yourself.”

Colin Powell

I am sure that we all know the type of person that seems to have nothing but problems and somehow always wants to bring them to someone else to be solved. It can be exhausting to work with or be around people that are like this. They are only focused on the problem and how it is someone else’s fault or responsibility and never on the solution and how they can take ownership.

What a refreshing difference it is with someone who owns it and finds a way to solve it themselves. Giving feedback is so much easier and more valuable when working with a person that is doing their very best to solve something. They have invested the time, effort and energy into the solution instead of shifting the responsibility to someone else.

What is the difference between these two types of people? The person on one end of the spectrum wants to make sure they have an out if things don’t go well or the solution wasn’t the right one. “It’s not my fault, they told me how to do it.” At the other end the person wants to own the solution and focuses their efforts on getting things done. “It might not be perfect but I am going to own finding the solution to this problem.”

Which end of this spectrum do you live on?


It’s not personal!

“A great leader doesn’t avoid conflict and a great leader doesn’t doesn’t leave a body of emotionally destroyed people behind. A great leader solves problems.”

Andy Stanley

The great leaders I have worked with always made it about the problem to be solved, not the person.  They are exceptional at addressing both poor results and poor behaviors swiftly and directly.  They didn’t leave a wake of destruction in their path because they didn’t make it personal.  They focused on the desired outcome and addressing whatever is that happens to be taking a person off course.  

Does it take courage to do this?  Yes, of course it does.  Not many people thrive on and enjoy high conflict situations.  It takes an ability to keep the focus on the business at hand and not let the fear of conflict dissuade you from having the direct conversations that are needed.  

I’ve work with leaders who were anything but exceptional at this as well.  They either would ignore the situation entirely, talk about it behind another persons back and undermine their credibility, or they would be like a volcano and erupt.  All of these behaviors (and many more) are the types of things that emotionally destroy people and undermine the influence of leadership.

The key for success here is to ensure that when dealing with situations where conflict is needed be swift, seek to understand, and live by the principle ‘It’s not personal!’

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